We take your privacy seriously
JCW Group (JCW) take your privacy seriously. This privacy policy explains what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We want you to understand our practices with respect to the handling of your personal data.
What information do we collect?
We collect details from you when you request a product, service, offers or news from us from our website, emails, telephone conversations, and written and verbal communication. We may supplement the information that you provide with other information that we obtain from our dealings with you.
We also collect personal data from cookies, which we explain more about below.
Website traffic information and cookies
Like many websites, we use tracking software for a variety of purposes. These technologies collect information about your device hardware and interactions with our site. This information helps us to continuously improve our site's content and functionality by analysing where, on which types of devices and how our site is used, how many visitors we receive, and where they click through to the site from.
We use GDPR compliant software, Tiny Analytics to monitor and analyse website activity, such as page views, user interactions, and traffic sources. Tiny Analytics provides us with anonymised, aggregated data to help us improve our website's performance and user experience. Unlike Google Analytics, Tiny Analytics does not collect or store any personal information, ensuring a higher level of privacy for our users. By using our website, you agree to the collection and processing of anonymised data through Tiny Analytics for the purposes described.
You can learn more about Tiny Analytics by clicking here.
We also use Lead Forensics software to identify and track company visits to our website. Lead Forensics identifies the IP address of visiting organisations, allowing us to understand which companies are accessing our content. The software does not collect, process, or store personal data of individuals. The information gathered is used solely for the purpose of analysing web traffic and improving our services. By using our website, you consent to the processing of your organisation's data as described in this section.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products,
services, offers or news you have requested, and also for administration purposes:
to confirm identification when you contact us
to keep you informed of any promotions, industry news or provide industry related material that we believe might be of particular interest to you
for statistical analysis, including automated techniques
for record-keeping purposes
for market research
to track activity on our website
to improve and monitor our customer service to you
for the prevention of crime and fraud.
We may contact you by post, email or telephone for these purposes
Who do we share your personal data with and where does it go?
In order to provide our products and services, we may need to pass information on to our agents and sub-contractors or appoint other organisations to carry out some of the processing activities on our behalf, such as mailing houses. In these circumstances, we will ensure that your information is properly protected and used in accordance with this privacy policy.
We have the right to disclose your personal data as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on JCW. If there is a takeover, sale or purchase of our business, we may disclose your personal data to the new (or prospective) owner of the business
How long do we keep your information?
We will only hold your information for as long as necessary to fulfil the purposes for which it was collected, before making it non-identifiable or deleting it.
If you choose to unsubscribe from a service, we may keep a ‘suppression list’ containing your details so we know you have unsubscribed.
Your rights, complaints and how to contact us
You have the following rights:
Right to be informed
Individuals have the right to be informed about the collection and
Right of access
Individuals have the right to access and receive a copy of their personal data, and other supplementary information.
Right to rectification
The UK GDPR includes a right for individuals to have inaccurate personal data rectified, or completed if it is incomplete.
Right to erasure
The UK GDPR introduces a right for individuals to have personal data erased.
Right to restrict processing
Individuals have the right to request the restriction or suppression of their personal data.
Right to data portability
The right to data portability allows individuals to obtain and reuse their personal data for their own purposes across different services.
Right to object
The UK GDPR gives individuals the right to object to the processing of their personal data in certain circumstances.
Information about the data controller responsible
The data controller responsible on this website is:
JCW Energy Services Limited
7 Saxon Way
Saxon Business Centre
Melbourn
Cambridgeshire
SG8 6DN
Tel: 0176 326 4300 | enquiries@jcwes.com | www.jcwes.com
The data controller is the natural or legal person, alone or together with others, who decides on the purpose and means of processing personal data (e.g. names, email addresses, etc.).
Statutory data protection officer
We have appointed a data protection officer for the company:
Gemma Holmes
Data Protection Officer
7 Saxon Way
Saxon Business Centre
Melbourn
Cambridgeshire
SG8 6DN
Tel: 0176 326 4300 | info@jcwes.com
Third-party websites we link to
Users may find content on our website that links to other websites belonging to other organisations, which are provided for your convenience and interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to, or from our site.
These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website's own terms and policies
Changes to the privacy statement
We may update this privacy statement from time to time. This statement was last updated in September 2024.
